Free worldwide shipping, duties included. Every order ships tracked at no charge, to every country. We pay customs duties and import taxes, so nothing is due at your door; the only tax you may see is US state sales tax, shown at checkout before you pay. Express options are available for most countries at checkout.
Made to order
We don't keep stock. Every Sarnion piece is cast after you order it, in your size and finish, in our workshop in Istanbul's Grand Bazaar, so we can also adjust it for you. Production takes 3–5 business days, then shipping 5–7 business days. An express option is offered at checkout. These times are typical; if anything delays your order, we will email you.
Tracking
You receive a tracking number by email as soon as your order ships. Follow your parcel at sarnion.com/tools/track.
Delays, loss and damage
If your order is lost in transit or arrives damaged, email support@sarnion.com within 7 days of delivery with photos; we will remake the piece or refund you. We ship to P.O. boxes and APO/FPO/DPO addresses.
