Shipping Policy

At Sarnion Jewelry, we strive to provide you with the best possible shopping experience for our handcrafted treasures. Please read our shipping policy carefully to understand our processes and procedures.

1. Processing Time

1.1 All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays.

1.2 Since each piece is handcrafted with meticulous care in our Grand Bazaar workshop, processing times may vary depending on product availability and customization requirements.

1.3 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email at support@sarnion.com or telephone.

2. Shipping Rates & Delivery Estimates

2.1 Shipping charges for your order will be calculated and displayed at checkout.

2.2 We offer the following shipping options:

• Standard Shipping: 5-12 business days (includes processing time)

• Express Shipping: 3-5 business days (includes processing time)

2.3 Delivery delays can occasionally occur due to customs clearance or carrier issues.

3. Shipment Destinations

Sarnion Jewelry ships worldwide from Istanbul, Turkey. We deliver to addresses within America, Canada, Europe, Asia, and APO/FPO/DPO addresses.

International shipping times may vary depending on your location and local customs procedures.

4. Shipment Confirmation & Order Tracking

4.1 You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4.2 You can track your precious Sarnion jewelry throughout its journey to your doorstep.

5. Customs, Duties, and Taxes

5.1 Sarnion Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5.2 As our products are shipped from Turkey, international orders may be subject to customs duties and import taxes based on your country's regulations.

6. Damages

6.1 Each Sarnion jewelry piece is carefully packaged with protective materials to ensure safe delivery. However, Sarnion Jewelry is not liable for any products damaged or lost during shipping.

6.2 If you received your order damaged, please contact the shipment carrier immediately to file a claim.

6.3 Please save all packaging materials and damaged goods before filing a claim. Also, contact us at support@sarnion.com so we can assist you with the process.

7. International Shipping Policy

7.1 We offer international shipping worldwide from our Istanbul Grand Bazaar location.

7.2 Shipping price and delivery time may vary depending on your country and local postal service efficiency.

7.3 International customers are responsible for understanding their country's import regulations and any associated fees.

8. Special Handling for Precious Items

8.1 All Sarnion jewelry pieces, being crafted from 925 sterling silver and genuine gold, are packaged with extra care and security measures.

8.2 High-value orders may require signature confirmation upon delivery for security purposes.

9. Returns Policy

9.1 Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

9.2 For any shipping-related questions or concerns, please contact us at support@sarnion.com

Customer Service is available 7 days a week from 09:00 to 18:00 Turkish Time.

Sarnion LLC - Delivering handcrafted treasures from Istanbul's Grand Bazaar to the world