You have 30 days from the day your order is delivered to return it for a refund.
What can be returned
- Pieces bought on sarnion.com, unworn, unaltered and in their original packaging.
- Returns are accepted for refund only. We do not offer exchanges; if you would like a different size or finish, please return the piece and place a new order.
What cannot be returned
- Engraved or personalised pieces, and pieces made to your own design.
- Pieces that show wear, resizing by another jeweller, or damage from impact or chemicals.
Sizing
Ring size and finish are chosen by you at checkout, so please check them before ordering. If you are unsure of your size, use the on-screen sizer and our size guide, or write to us.
How to return
- Email support@sarnion.com with your order number and the reason for the return.
- We reply within 2 business days with the return address and instructions. Returns sent without this step cannot be accepted. Our return address is in Istanbul, Türkiye; international return shipping takes longer than domestic.
- Pack the piece in its original box and send it with a tracked service. Return postage is paid by the customer; we cannot be responsible for returns lost in transit without tracking.
- Once the piece arrives and is checked, your refund is issued to the original payment method within 7–10 business days. If it has not appeared after 10 business days, check with your bank first, then email us.
Damaged, defective or incorrect items
If your order arrives damaged, defective or not what you ordered, email support@sarnion.com within 7 days of delivery with your order number and photos. We will remake the piece or refund you in full, and we cover the return shipping.
Cancellations
Orders that have not yet entered production can be cancelled for a full refund. Once your piece is in production or has shipped, cancellation is no longer possible and the return policy above applies.
Questions: support@sarnion.com
